Do your customers heart you?
October 16th, 2007
When your customers have a problem with their order, do you have a strict set of rules that dictate how you can solve their problem? Or do you go above and beyond to ensure that they get what they want, how they want it? Do you take the extra steps to ensure that they know you care and appreciate their business? If not, you could learn a lesson from Zappos on doing customer service right.
