You web site is more than a simple online brochure, in fact; it’s much more than a comprehensive presentation or even an online store. When used properly, your web site is a powerful tool to collect data from your prospects so that you can reach them through a variety of marketing channels from now until eternity, or at least for as long as they continue to allow you to.
There are probably an infinite number of ways to legitimately collect information from your prospects. You are only limited by your own imagination. Each industry will be a little different, but if you spend a little time thinking about what your prospects really want, you can figure out a way to give it to them in exchange for some basic information.
You?ll need at the very least, a contact form on your web site that collects as much pertinent information as possible. Remember, the more you know about your prospects, the better your chances of converting them into clients. Most business owners are worried about scaring prospects away by making certain fields on their contact forms mandatory. This simply won’t happen. While you will usually get fewer inquiries when certain fields are mandatory, the inquiries you do get will be of a much higher quality, so rather than spending a lot of time trying to convert prospects who aren’t serious about what you have to offer, you can focus your energies on the ones that are.
You can take this concept a step further by providing incentives such as offering free resources on your web site, like case studies, white papers, ebooks, any form of data or even web-based tools that would be of use to your visitors, which should be located in a section of your web site that requires registration to access.
While you’re at it, you should take the information you collect and put it into a contact management program such as ACT or Goldmine so that you can use it as effectively as possible. This way you can schedule calls, meetings and emails with your prospects as well as view a complete history of all of your past interactions with them.
